Welcome to Sport Blue Motion’s FAQ section. We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].
About Our Products
What types of aquatic products do you offer?
We specialize in high-performance swimwear and professional aquatic equipment including:
- Competition and training swimwear for boys and men
- Technical swimsuits for competitive swimmers
- Aquatic facility equipment (diving boards, backstroke flags, AED units)
- Training accessories (drag chutes, dryland training equipment)
- Swim bags and backpacks
- Bleachers and benches for aquatic facilities
How do I choose the right size for swimwear?
Our competition swimwear is designed for a tight, performance-enhancing fit. We recommend:
- Consulting our detailed size charts for each product
- Measuring yourself carefully before ordering
- When in doubt between sizes, sizing down for competition suits
- Contacting our customer service for specific fit advice
Are your products suitable for professional swimmers?
Absolutely! Sport Blue Motion specializes in high-performance swimwear and equipment designed specifically for competitive swimmers and aquatic facilities. Our technical suits and training equipment meet professional standards and are used by athletes worldwide.
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes, we use industry-standard encryption to protect all payment information. We never store your full credit card details on our servers.
Do you offer discounts for team orders?
Yes! We offer special pricing for bulk orders. Please contact our customer service at [email protected] with your team’s requirements for a customized quote.
Shipping & Delivery
Where do you ship to?
We offer global delivery to most countries, excluding some Asian markets and certain remote regions with limited carrier access. During checkout, our system will automatically confirm if we can deliver to your location.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 flat rate)
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Includes tracking and insurance
- Free Shipping (orders over $50)
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
How can I track my order?
Once your order ships, you’ll receive a confirmation email with:
- Your unique tracking number
- Carrier contact information
- Estimated delivery date
- Customs documentation (for international orders)
Do I need to pay customs fees?
For orders outside the United States, customers are responsible for any applicable customs duties or import taxes. These fees vary by country and are not included in your order total.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. You have 15 days from delivery to initiate a return, with the following conditions:
- Return shipping costs are the customer’s responsibility
- Competition suits must be returned unworn with original tags attached
- Equipment must be in original packaging with all components
What if my item arrives damaged?
If your item arrives damaged, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll work quickly to resolve the issue, which may include replacement or refund.
Can I exchange an item for a different size?
Yes, we offer size exchanges within 15 days of delivery, provided the item is unworn with original tags attached. Please contact our customer service to arrange an exchange. You’ll be responsible for return shipping costs and any additional shipping fees for the replacement item.
Contact Information
How can I contact Sport Blue Motion?
We’re here to help with any questions about our products or your order:
- Email: [email protected]
- Mailing Address: 1321 Elmwood Avenue, Mesa, US 85201
Thank you for choosing Sport Blue Motion for your aquatic needs. We’re committed to helping athletes and facilities achieve excellence in the water!