At Sport Blue Motion, we stand behind our high-performance swimwear and aquatic equipment. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process for most items within 15 days of delivery.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be unused, in original condition with all tags attached
  • Original proof of purchase is required
  • Return must be initiated within 15 days of delivery

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Body Lotion & Body Wash (personal care items)
  • Custom or special order items (including team-specific swimwear)
  • Items marked as “final sale”

Returns Process

  1. Initiate Your Return: Email our customer service team at [email protected] with your order number and reason for return. Use our template below for faster processing.
  2. Receive Authorization: We’ll respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship Your Return: Send the package to our returns center at:
    Sport Blue Motion Returns
    1321 Elmwood Avenue
    Mesa, US 85201
    We recommend using a trackable shipping method as you’re responsible for the item until it reaches us.

Exchanges Process

For size or style exchanges:

  1. Follow the same process as returns, clearly stating you’d like an exchange and specifying the replacement item.
  2. If the exchange item is of higher value, you’ll be charged the difference. If lower value, we’ll refund the difference.
  3. Standard shipping fees apply for exchanged items.

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receiving your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Time to Appear: 5-10 business days depending on your financial institution
  • Shipping Costs: Original shipping fees are non-refundable

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Sport Blue Motion Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item Name: [Product Name]
  • Size/Color: [If applicable]
  • Reason for Return: [Please specify]
  • Request: [Refund or Exchange (specify replacement item if exchanging)]

Please provide return instructions and RMA number at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Note: We cannot process returns from countries where we don’t offer shipping (certain Asian markets and remote regions).

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or refund at no additional cost
  • In some cases, we may request return of the defective item

For any questions about our returns policy, don’t hesitate to contact our customer service team. We’re committed to ensuring your satisfaction with our competition-grade swimwear and aquatic equipment.