Shipping Policy

At Sport Blue Motion, we’re committed to delivering high-performance swimwear and aquatic equipment to athletes and swimming enthusiasts worldwide. Our shipping and returns policies are designed to provide transparency and convenience for our competitive-minded customers.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: Delivery times may vary depending on customs processing in your country. We currently ship worldwide except to certain Asian markets and remote regions.

International Shipping

Customers outside the United States are responsible for any customs fees, taxes, or import duties. These charges are not included in the order total and will vary by country.

Returns & Exchanges

We stand behind our competition-grade swimwear and equipment. If you’re not completely satisfied, you may return most items within 15 days of delivery.

Eligibility Requirements

• Item must be unused and in original condition with all tags attached
• Original proof of purchase is required
• Return must be initiated within 15 days of delivery

Returns Process

1. Initiate Your Return: Email our customer service team at [email protected] with your order number and reason for return.
2. Receive Authorization: We’ll respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and instructions.
3. Package Your Item: Securely pack the item in its original packaging with all tags attached. Include a copy of your order confirmation.
4. Ship Your Return: Send the package to our returns center at:
   Sport Blue Motion Returns
   1321 Elmwood Avenue
   Mesa, US 85201

   We recommend using a trackable shipping method as you’re responsible for the item until it reaches us.

Exchanges Process

For size or style exchanges:

• Follow the same process as returns, clearly stating you’d like an exchange
• Specify the replacement item in your request
• If the exchange item is of higher value, you’ll be charged the difference
• If lower value, we’ll refund the difference
• Standard shipping fees apply for exchanged items

Refund Information

• Processing Time: 3-5 business days after receiving your return
• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Time to Appear: 5-10 business days depending on your financial institution
• Shipping Costs: Original shipping fees are non-refundable

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [email protected] with photos of the damage
• We’ll arrange for a replacement or refund at no additional cost
• In some cases, we may request return of the defective item

International Returns

For customers outside the United States:

• Return shipping costs are the customer’s responsibility
• Customs fees and import duties are non-refundable
• Mark the package as “Returned Goods” to avoid additional charges

For any questions about our shipping or returns policy, contact our customer service team at [email protected]. We’re here to ensure your complete satisfaction with our competition-grade swimwear and aquatic equipment.